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Police release CRU 2nd quarter report as IGP orders timely actions on complaints

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Ag.  IGP  Ibrahim  K.  Idris,  NPM,  mni  directs  all  Police  Commands/Formations  nationwide  to
ensure appropriate and timely actions on CRU matters.
19  State  commands  namely  Abia,  Adamawa,  Bayelsa,  Delta,  Enugu,  Imo,  Kaduna,  Katsina,
Kwara, Lagos, Ogun, Ondo, Osun, Oyo, Taraba, Ebonyi, Kogi, Nasarawa,  Edo  and  FCT-Abuja
have shown steady decline in number of cases reported from April through June, 2016.
Jigawa,  Yobe  and  Kebbi  State  are  at  the  bottom  with  no  case  reported  against  the  police
during period under review. Kebbi state is yet to record a single case since inception of CRU.
Lagos,  FCT-Abuja,  Rivers  and  Anambra  States  Commands  account  for  over  50%  of  total
complaints received nationwide (54.02%).
Telephone tops the source of reporting complaint among all the platforms with 537 calls.
There is a National Decline in number of cases reported in 2016 – Q2 (906) compared to 2016 -Q1 (1,054).
CRU  facilitated  visitation  of  Amnesty  International  Nigeria  to  Special  Anti-Robbery  Squad
(SARS) detention facilities in three State Commands.
COMPLAINT RESPONSE UNIT (CRU)
Nigeria Police Force
STATE RANKING 2016 Q2
Release Date: 20
th
July, 2016
RANK  STATE
Number of
Complaint
Received
%
1  LAGOS  195  21.52
2  FCT  153  16.89
3  RIVERS  100  11.04
4  ANAMBRA  41  4.57
5  EDO  38  4.19
6  DELTA  37  4.08
7  OGUN  34  3.75
8  ENUGU  32  3.53
9  BENUE  26  2.87
10  ABIA  25  2.76
10  AKWA IBOM  25  2.76
12  IMO  18  1.99
13  NASARAWA  17  1.88
14  OYO  16  1.77
14  PLATEAU  16  1.77
16  BAYELSA  13  1.43
16  KOGI  13  1.43
18  KADUNA  12  1.32
18  CROSS RIVER  12  1.32
20  KANO  11  1.21
21  NIGER  9  0.99
21  OSUN  9  0.99
21  ZAMFARA  9  0.99
24  ONDO  8  0.88
25  KWARA  7  0.77
26  BAUCHI  6  0.66
27  ADAMAWA  5  0.55
28  SOKOTO  4  0.44
28  EBONYI  4  0.44
28  EKITI  4  0.44
31  BORNO  3  0.33
32  GOMBE  2  0.22
33  KATSINA  1  0.11
33  TARABA  1  0.11
35  JIGAWA  0  0.00
35  KEBBI  0  0.00
35  YOBE  0  0.00
TOTAL  906  100.00
CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
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CONTACT CRU 24/7 via: Calls Only:  0805 700 0001, 0805 700 0002   |   SMS and WhatsApp Only: 0805 700 0003 |  BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
COMPLAINT RESPONSE UNIT (CRU)
Nigeria Police Force
COMPLAINT DISTRIBUTION CATEGORY 2016 Q2
Release Date: 20
th
July, 2016
STATE
EXESSIVE
USE OF
FORCE
DIRTY IN
PERSON  TRAFFIC RELATED
POLICE
INVOLVEMENT IN
CIVIL MATTERS  INCIVILITY
DEMANDING
MONEY FOR BAIL
PROFFESIONAL
MISCONDUCT
BENEFIT
/ENTITLEMENT
RELATED(NOK)  TOTAL
ABIA  1  0  0  3  0  10  11  0  25
ADAMAWA  1  0  0  0  0  1  3  0  5
AKWA IBOM  2  0  0  0  0  6  16  1  25
BAUCHI  0  0  0  1  0  0  4  1  6
BENUE  1  0  0  0  0  7  17  1  26
BAYELSA  0  0  0  0  0  3  10  0  13
BORNO  0  0  0  0  0  1  2  0  3
DELTA  1  0  0  0  0  6  30  0  37
ENUGU  3  0  2  2  0  6  18  1  32
GOMBE  0  0  1  0  0  1  0  0  2
IMO  1  0  0  0  0  3  14  0  18
JIGAWA  0  0  0  0  0  0  0  0  0
KADUNA  0  0  1  0  0  1  10  0  12
KATSINA  0  0  0  1  0  0  0  0  1
KANO  1  0  0  0  0  0  9  1  11
KEBBI  0  0  0  0  0  0  0  0  0
KWARA  0  0  0  0  0  1  5  1  7
LAGOS  12  0  3  2  0  42  136  0  195
NIGER  1  0  0  0  0  1  6  1  9
OGUN  0  0  2  2  0  7  22  1  34
ONDO  0  0  0  0  0  2  6  0  8
OSUN  0  0  0  0  0  1  8  0  9
OYO  0  0  2  0  0  2  12  0  16
PLATEAU  1  0  1  0  0  1  12  1  16
RIVERS  3  0  6  4  0  39  48  0  100
CROSS RIVER  0  0  0  0  0  6  6  0  12
SOKOTO  1  0  0  0  0  0  3  0  4
TARABA  0  0  0  0  0  0  1  0  1
YOBE  0  0  0  0  0  0  0  0  0
EBONYI  0  0  0  0  0  0  3  1  4
ZAMFARA  1  0  0  0  0  1  7  0  9
KOGI  0  1  3  0  0  0  9  0  13
ANAMBRA  3  0  0  0  0  18  20  0  41
NASARAWA  0  0  1  0  0  5  11  0  17
EKITI  0  0  0  0  0  0  4  0  4
FCT  8  0  3  10  2  25  104  1  153
EDO  1  0  1  0  0  6  30  0  38
TOTAL  42  1  26  25  2  202  597  11  906
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CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face.
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Release Date: 20
th
July, 2016
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Release Date: 20
th
July, 2016
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COMPLAINT RESPONS UNIT (CRU)
Nigeria Police Force
COMPLAINT DISTRIBUTION BY PLATFORMS/SOURCE 2016 Q2
Released Date:  20
th
July, 2016
SN  PLATFORM/SOURCE
Number of
Complaint
1  PHONE CALLS
537
2  WHATSAPP
166
3  SMS
10
4  EMAIL
51
5  TWITTER
85
6  FACEBOOK  22
7  BLACKBERRY MESSENGER (BBM)
3
8  OTHERS
32
906
QUICK STATISTICS
*DISTRESS CALLS   RESOLVED/CLOSED CASES
FALSE / UNRELATED
CASES   PENDING CASES
*22  799  35  72
*Distress calls are not counted as part of complaints
CONTACT CRU 24/7 via: Calls Only:  0805 700 0001, 0805 700 0002   |   SMS and WhatsApp Only: 0805 700 0003 |  BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
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CONTACT CRU 24/7 via: Calls Only:  0805 700 0001, 0805 700 0002   |   SMS and WhatsApp Only: 0805 700 0003 |  BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
ANAMBRA
4.57%
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CONTACT CRU 24/7 via: Calls Only:  0805 700 0001, 0805 700 0002   |   SMS and WhatsApp Only: 0805 700 0003 |  BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
Release Date: 20
th
July, 2016
Q1 – Q2 2016 COMPARISON 3D BAR CHART
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CONTACT CRU 24/7 via: Calls Only:  0805 700 0001, 0805 700 0002   |   SMS and WhatsApp Only: 0805 700 0003 |  BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
QUICK STATISTICS COMPARISON BAR CHART 2016 Q2 AND Q1
Release Date: 20
th
July, 2016
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CONCLUSION
Complaint  Response  Unit  (CRU)  embarked  on  special  monitoring  patrols  of  activities  of
Safer Highway Patrol teams on the nation’s highway  as well as  visitation of selected Police
Stations in the South-West, South-South and North-Central Regions.
CRU also facilitated the visitation of  Amnesty International Nigeria to Special Anti-Robbery
Squad (SARS) detention facilities in Anambra, FCT-Abuja and Enugu Police Commands in the
month of June, 2016.
There  was  a  sustained  enlightenment  regarding  CRU  activities  across  the  electronic  and
print media so as  to raise CRU awareness among Nigerians  during period under review  with
emphasis on the Bail is Free (#BailisFree) campaign. Particularly, enlightenment campaign in
collaboration with stakeholder was carried out in South-East States via Townhall meetings in
Enugu, Awka and Abakaliki as well as interaction on local Radio Stations.
Generally,  overall  complaint  trend  has  shown  a  national  decline  in  total  number  of
complaints  received  from  across  the  federation  in  Q2  –  2016  (906)  compared  to  the  Q1  –
2016  (1,054).  CRU  believes  this  decline  is  due to increasing compliance by  police officers  to
best professional practices in the conduct of their duties.
The Inspector-General of Police, Ag. IGP Ibrahim K. Idris NPM, mni during the period under
review  via  a  circular  directed  all  Police  Commands/Formations  nationwide  to  ensure
appropriate and timely actions  be  taken regarding  all  issues  brought to their notice by the
Complaint Response Unit (CRU).
Signed
Ag. ACP ABAYOMI SHOGUNLE
ASSISTANT COMMISSIONER OF POLICE,
COMPLAINT RESPONSE UNIT (CRU),
FORCE HEADQUARTERS,
ABUJA.
CONTACT:
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