Police release CRU 2nd quarter report as IGP orders timely actions on complaints
Ag. IGP Ibrahim K. Idris, NPM, mni directs all Police Commands/Formations nationwide to
ensure appropriate and timely actions on CRU matters.
19 State commands namely Abia, Adamawa, Bayelsa, Delta, Enugu, Imo, Kaduna, Katsina,
Kwara, Lagos, Ogun, Ondo, Osun, Oyo, Taraba, Ebonyi, Kogi, Nasarawa, Edo and FCT-Abuja
have shown steady decline in number of cases reported from April through June, 2016.
Jigawa, Yobe and Kebbi State are at the bottom with no case reported against the police
during period under review. Kebbi state is yet to record a single case since inception of CRU.
Lagos, FCT-Abuja, Rivers and Anambra States Commands account for over 50% of total
complaints received nationwide (54.02%).
Telephone tops the source of reporting complaint among all the platforms with 537 calls.
There is a National Decline in number of cases reported in 2016 – Q2 (906) compared to 2016 -Q1 (1,054).
CRU facilitated visitation of Amnesty International Nigeria to Special Anti-Robbery Squad
(SARS) detention facilities in three State Commands.
COMPLAINT RESPONSE UNIT (CRU)
Nigeria Police Force
STATE RANKING 2016 Q2
Release Date: 20
th
July, 2016
RANK STATE
Number of
Complaint
Received
%
1 LAGOS 195 21.52
2 FCT 153 16.89
3 RIVERS 100 11.04
4 ANAMBRA 41 4.57
5 EDO 38 4.19
6 DELTA 37 4.08
7 OGUN 34 3.75
8 ENUGU 32 3.53
9 BENUE 26 2.87
10 ABIA 25 2.76
10 AKWA IBOM 25 2.76
12 IMO 18 1.99
13 NASARAWA 17 1.88
14 OYO 16 1.77
14 PLATEAU 16 1.77
16 BAYELSA 13 1.43
16 KOGI 13 1.43
18 KADUNA 12 1.32
18 CROSS RIVER 12 1.32
20 KANO 11 1.21
21 NIGER 9 0.99
21 OSUN 9 0.99
21 ZAMFARA 9 0.99
24 ONDO 8 0.88
25 KWARA 7 0.77
26 BAUCHI 6 0.66
27 ADAMAWA 5 0.55
28 SOKOTO 4 0.44
28 EBONYI 4 0.44
28 EKITI 4 0.44
31 BORNO 3 0.33
32 GOMBE 2 0.22
33 KATSINA 1 0.11
33 TARABA 1 0.11
35 JIGAWA 0 0.00
35 KEBBI 0 0.00
35 YOBE 0 0.00
TOTAL 906 100.00
CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
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CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
COMPLAINT RESPONSE UNIT (CRU)
Nigeria Police Force
COMPLAINT DISTRIBUTION CATEGORY 2016 Q2
Release Date: 20
th
July, 2016
STATE
EXESSIVE
USE OF
FORCE
DIRTY IN
PERSON TRAFFIC RELATED
POLICE
INVOLVEMENT IN
CIVIL MATTERS INCIVILITY
DEMANDING
MONEY FOR BAIL
PROFFESIONAL
MISCONDUCT
BENEFIT
/ENTITLEMENT
RELATED(NOK) TOTAL
ABIA 1 0 0 3 0 10 11 0 25
ADAMAWA 1 0 0 0 0 1 3 0 5
AKWA IBOM 2 0 0 0 0 6 16 1 25
BAUCHI 0 0 0 1 0 0 4 1 6
BENUE 1 0 0 0 0 7 17 1 26
BAYELSA 0 0 0 0 0 3 10 0 13
BORNO 0 0 0 0 0 1 2 0 3
DELTA 1 0 0 0 0 6 30 0 37
ENUGU 3 0 2 2 0 6 18 1 32
GOMBE 0 0 1 0 0 1 0 0 2
IMO 1 0 0 0 0 3 14 0 18
JIGAWA 0 0 0 0 0 0 0 0 0
KADUNA 0 0 1 0 0 1 10 0 12
KATSINA 0 0 0 1 0 0 0 0 1
KANO 1 0 0 0 0 0 9 1 11
KEBBI 0 0 0 0 0 0 0 0 0
KWARA 0 0 0 0 0 1 5 1 7
LAGOS 12 0 3 2 0 42 136 0 195
NIGER 1 0 0 0 0 1 6 1 9
OGUN 0 0 2 2 0 7 22 1 34
ONDO 0 0 0 0 0 2 6 0 8
OSUN 0 0 0 0 0 1 8 0 9
OYO 0 0 2 0 0 2 12 0 16
PLATEAU 1 0 1 0 0 1 12 1 16
RIVERS 3 0 6 4 0 39 48 0 100
CROSS RIVER 0 0 0 0 0 6 6 0 12
SOKOTO 1 0 0 0 0 0 3 0 4
TARABA 0 0 0 0 0 0 1 0 1
YOBE 0 0 0 0 0 0 0 0 0
EBONYI 0 0 0 0 0 0 3 1 4
ZAMFARA 1 0 0 0 0 1 7 0 9
KOGI 0 1 3 0 0 0 9 0 13
ANAMBRA 3 0 0 0 0 18 20 0 41
NASARAWA 0 0 1 0 0 5 11 0 17
EKITI 0 0 0 0 0 0 4 0 4
FCT 8 0 3 10 2 25 104 1 153
EDO 1 0 1 0 0 6 30 0 38
TOTAL 42 1 26 25 2 202 597 11 906
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CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face.
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Release Date: 20
th
July, 2016
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Release Date: 20
th
July, 2016
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COMPLAINT RESPONS UNIT (CRU)
Nigeria Police Force
COMPLAINT DISTRIBUTION BY PLATFORMS/SOURCE 2016 Q2
Released Date: 20
th
July, 2016
SN PLATFORM/SOURCE
Number of
Complaint
1 PHONE CALLS
537
2 WHATSAPP
166
3 SMS
10
4 EMAIL
51
5 TWITTER
85
6 FACEBOOK 22
7 BLACKBERRY MESSENGER (BBM)
3
8 OTHERS
32
906
QUICK STATISTICS
*DISTRESS CALLS RESOLVED/CLOSED CASES
FALSE / UNRELATED
CASES PENDING CASES
*22 799 35 72
*Distress calls are not counted as part of complaints
CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
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CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
ANAMBRA
4.57%
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CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
Release Date: 20
th
July, 2016
Q1 – Q2 2016 COMPARISON 3D BAR CHART
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CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
QUICK STATISTICS COMPARISON BAR CHART 2016 Q2 AND Q1
Release Date: 20
th
July, 2016
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CONCLUSION
Complaint Response Unit (CRU) embarked on special monitoring patrols of activities of
Safer Highway Patrol teams on the nation’s highway as well as visitation of selected Police
Stations in the South-West, South-South and North-Central Regions.
CRU also facilitated the visitation of Amnesty International Nigeria to Special Anti-Robbery
Squad (SARS) detention facilities in Anambra, FCT-Abuja and Enugu Police Commands in the
month of June, 2016.
There was a sustained enlightenment regarding CRU activities across the electronic and
print media so as to raise CRU awareness among Nigerians during period under review with
emphasis on the Bail is Free (#BailisFree) campaign. Particularly, enlightenment campaign in
collaboration with stakeholder was carried out in South-East States via Townhall meetings in
Enugu, Awka and Abakaliki as well as interaction on local Radio Stations.
Generally, overall complaint trend has shown a national decline in total number of
complaints received from across the federation in Q2 – 2016 (906) compared to the Q1 –
2016 (1,054). CRU believes this decline is due to increasing compliance by police officers to
best professional practices in the conduct of their duties.
The Inspector-General of Police, Ag. IGP Ibrahim K. Idris NPM, mni during the period under
review via a circular directed all Police Commands/Formations nationwide to ensure
appropriate and timely actions be taken regarding all issues brought to their notice by the
Complaint Response Unit (CRU).
Signed
Ag. ACP ABAYOMI SHOGUNLE
ASSISTANT COMMISSIONER OF POLICE,
COMPLAINT RESPONSE UNIT (CRU),
FORCE HEADQUARTERS,
ABUJA.
CONTACT:
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