LAGOS TRAFFIC AGENCY LAUNCHES 3367 TOLL-FREE HOTLINE FOR EMERGENCIES, ACCOUNTABILITY
By Olayiwiola Ibrahim // Lagos// The Lagos State Traffic Management Authority, LASTMA, has launched a new toll-free short-code, 3367, to speed up emergency response and improve traffic management across Lagos.
The short-code, which replaces the agency’s former long service number, went live this week.
It is free to call on MTN, Glo and Airtel/T2 networks, allowing millions of commuters to report incidents without call charges.
According to LASTMA, road users can use 3367 to report vehicle breakdowns, accidents, stranded tankers, articulated trucks, road obstructions and other traffic emergencies requiring urgent intervention.
The agency said the hotline will also serve as a channel for the public to report the conduct and professionalism of LASTMA officers on duty, in line with its push for transparency and accountability.
To make it more accessible, operators will take calls in English, Yoruba and Pidgin English to remove language barriers for motorists.
Speaking at the unveiling, LASTMA General Manager, Mr. Olalekan Bakare-Oki, described the hotline as a major step toward a technology-driven, citizen-focused traffic system.
The inauguration of the 3367 Toll-Free Short-Code Hotline represents another monumental stride towards institutionalizing a safer, more efficient and highly responsive transportation ecosystem across Lagos State, Bakare-Oki said.
It provides residents with a direct, convenient and cost-free channel through which incidents requiring immediate intervention can be promptly reported.
He added that all reports received will be handled with professionalism and confidentiality, then forwarded to the appropriate operational units for swift action.
The General Manager urged Lagosians to use the platform to support road safety and accountability, noting that Lagos’ rapid growth as a megacity requires proactive, tech-enabled traffic management.
LASTMA said the 3367 hotline is part of ongoing reforms to reduce response time and improve collaboration between the agency and the motoring public.
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